Privacy Policy
Introduction
Olivia Bela-Bela operates this website and its online store, including all associated features, content, tools, products and services (hereinafter the "Services"), in order to offer its customers a smooth, secure and personalized shopping experience.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase. It applies to all users and customers of Olivia Bela-Bela, in accordance with applicable European legislation, including Regulation (EU) 2016/679 (GDPR) and applicable national data protection laws.
By accessing our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Data Collected
We only collect the data necessary to manage our business activities and improve your shopping experience. This data may include:
- Contact details: name, surname, postal address, email address, telephone number.
- Payment information: bank card details, transaction history (payments are processed via secure providers, we do not store your bank details).
- Account information: login details, preferences, order history.
- Order information: products purchased, returned or exchanged.
- Technical data: IP address, browser type, device used, browsing time, pages viewed.
- Communications: messages sent to our customer service, participation in surveys or reviews.
2. Data Collection Methods
Your data can be collected in several ways:
- Directly with you: when you place an order, create an account, contact our customer service or sign up for our newsletter.
- Automatically: via cookies, analytics tools and similar technologies used to improve your experience on our site.
- By our service providers: during payment processing, shipping or managing our marketing campaigns.
3. Purposes of Data Processing
The personal data we collect is used for:
- Manage orders and deliveries. Process and execute your purchases, deliver products, manage returns and refunds.
- Improve your customer experience. Personalize content, recommendations, and offers according to your preferences.
- Communication and customer service: Responding to your requests, providing assistance, informing you of the status of your orders.
- Marketing and newsletters: With your consent, we will send you offers, promotions, and news related to Olivia Bela-Bela. You can unsubscribe at any time.
- Security and compliance: Preventing fraud, ensuring transaction security and complying with applicable European legal and regulatory obligations.
4. Data Sharing
Your data may only be shared with:
- Shopify, our e-commerce platform, for website hosting and technical transaction management.
- Third-party service providers (carriers, payment processors, marketing agencies) strictly necessary for the performance of our services.
- The applicable legal authorities, when required by law.
All our service providers are subject to contractual obligations of confidentiality and compliance with the GDPR.
You can view Shopify's Privacy Policy here:
5. Cookies and Similar Technologies
Olivia Bela-Bela uses cookies in order to:
- Ensure the proper functioning of the site.
- Analyze website traffic and improve site performance.
- Personalize your experience and display relevant ads.
You can configure or disable cookies in your browser settings. However, refusing certain cookies may limit some website features.
6. Data Retention
Your personal data is kept only for the period necessary to achieve the purposes mentioned, including:
- During the duration of your business relationship with Olivia Bela-Bela.
- To meet our legal and accounting obligations.
- To resolve potential disputes and ensure the traceability of transactions.
Billing data is kept for 10 years in accordance with applicable law.
7. Data Security
Olivia Bela-Bela implements technical and organizational security measures to protect your data against loss, alteration, disclosure, or unauthorized access. While no system is completely impenetrable, we make every effort to ensure a level of protection that meets the requirements of the GDPR.
8. Your Rights
In accordance with the GDPR and applicable law, you have the following rights:
- Right of access
- Right of rectification
- Right to erasure
- Right to portability
- Right to object
- Right to withdraw consent
To exercise these rights, contact us at: info@oliviabela-bela.com An identity document may be requested to verify your identity.
In the event of a complaint, you can also contact the competent data protection authority.
9. Data Transfer
The data collected by Olivia Bela-Bela is primarily hosted and processed in the European Union. Some service providers (notably Shopify) may transfer data to third countries with adequate safeguards recognized by the European Commission. These transfers are governed by Standard Contractual Clauses.
10. Policy Amendments
Olivia Bela-Bela reserves the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a new effective date.
11. Contact
For any questions relating to this Privacy Policy or the management of your personal data:
Olivia Bela-Bela Customer Service: info@oliviabela-bela.com Website: